We’ve become so thoroughly engrossed in the internet age that we don’t call it that anymore. It’s become commonplace, expected even, that if you’re running a business and you’re running it well, then you’re relying on the internet in some capacity.

But things move more quickly in the digital age, as well. As soon as the world gets comfortable with some program or technology, a new version comes along and shakes everything up. It can get especially hectic if you’re trying to manage online sales. Just as working with the top online retail space becomes routine, a new giant comes along and chomps down on some of the market shares. Suddenly, it can feel as though you’re missing out. But that’s where eCommerce comes in!

If you’re ready to be present on more than one platform, then the good news is that you’re not alone, and software developers have been working for years to tackle this exact problem. Multi-channel listing software can do the heavy lifting for you. Read on to learn more about how multi-channel listing mirror software like Listing Mirror can help you.

Amazon or eBay?

This used to be the eternal question. To which of these internet behemoths do you entrust your sales? Do you go with Amazon’s unbeatable market share and omnipresence, or eBay’s unique sales methods and branding-friendly interface?

As we mentioned previously, you no longer have to choose where to place your resources. You can expand your business to as many online storefronts as you feel, and without the stress headache, you might be expecting. Multi-channel eCommerce is within your grasp.

Listing Mirror and the magic of synchronization

Like all things in life, you get what you pay for. There are a lot of different companies popping up with their own multi-channel listing software, and it pays off to partner with the right one. Nonetheless, Listing Mirror tops the list for many reasons, perhaps most notably for its greatest strength: synchronization.

Syncing all your listings at once allows you to place your products on many sites across the internet without any hassle or potential inventory disasters.  Listing Mirror can be a lifesaver, especially for smaller businesses which can’t spare the human resources to keep track of a dozen different listings for the same product. Here’s how it works:

Syncing Orders

Are you hesitating to expand your online horizons because you’ve become comfortable with one fulfillment process? Maybe you use Fulfillment By Amazon and don’t want to mess with figuring out how eBay or Walmart.com work. Don’t worry, Listing Mirror has you covered! When you sync your listings through Listing Mirror, you can rest easy knowing that orders from all channels are fulfilled by the program of your choice. That’s right, with Listing Mirror you can fulfill orders on eBay using Fulfilled By Amazon. It doesn’t get much easier than that!

Syncing Inventory

This might be the most important service Listing Mirror provides. It keeps track of how many units you’ve sold across all your platforms and automatically updates them. This way, you won’t ever find yourself in that disastrous situation where you’ve sold more units than you have available. And on sites like Amazon, where you may find yourself promising same day shipping, overselling can become a big problem really fast.

With Listing Mirror you’ll have one catalog to handle, and that catalog will go out to all your listings. You’ll save time, money and manpower.

Syncing Copy

Listing Mirror automatically updates more than just your orders. When you add or update a product listing, those changes can be pushed out across other online marketplaces from within Listing Mirror. Now, you’ll never have to worry about adding new products to each site individually. This will keep your storefronts and branding consistent.

Synchronized but not identical

Every online market is a little different — that’s what allows them to coexist. People who are used to eBay are looking for something a little different than those who frequent Amazon. On the other hand, Walmart.com attracts a complete type of customer. Sometimes sites specialize in certain products; other times, customers are simply seeking a different UX.

In any case, each channel has a unique customer base, and you don’t want to miss out on any of them. Listing Mirror understands the differences in the major listing sites and will tailor your listings to fit each site you use. So while each channel listing is synched with all the others, they’re not identical clones. Each is optimized to be the best listing it can be for the channel it’s on.

Don’t miss out on a single site

Give Listing Mirror a try today. There’s no time like the present. It’s risk-free for two weeks, so you’ve got nowhere to go but up!

Got a negative review on eBay? Looking to remove negative feedback on eBay? Here you are, stay with us to get some tips to avoid getting negative feedback on eBay.

Firstly you have to know about the eBay feedback system; it is basically based on a member to a member evaluation system that moves your wheel in the online commerce market. You are recognized by the feedbacks you get from your customers. Sellers having a great number of positive feedback are most likely to get more attention to new customers.

Also, sellers get Detailed Seller Ratings (DSR) based on item descriptions, communication, shipping time & shipping cost. If you get high DSRs you will most likely to enjoy higher rankings and more earnings on eBay.

New Feedback, New Strategies for eBay Sellers

In the start it was in practice both sellers and buyers give each other good ratings to avoid being blacked marked; that result in artificially inflated ratings.

But now the things have changed, buyers can’t get negative feedback from the seller that gives them an open platform to give their feedback about the seller without any fear.

Before the start of any transaction, first of all, make your detailed product listing, define your terms and conditions that lead to positive feedback.

During and after the transaction remain fully intact with your customer in order to get a good review.

Here are some tips, how to do so:

1 – Clear and detailed product listing

Your customer is not seeing your product; it’s your description that defines your product to your customer. Write a clear and detailed description of your product to provide your customer with every question that may arise in their mind regarding your product. Your detailed description is the first thing that can lead to customer satisfaction.

2 – Use clear and sharp pictures

Remember your customer is not holding your product in his hand; you only have description and pictures to guide them about your product.  Use multiple high-quality images, most preferably of the actual product you are selling as it gives a bad impact to the customer when he receives a product that is different from the picture displayed online. Try to take pictures from different angles and try to buy cheap hosting of eBay to post several images as you can only post one free picture on eBay.

3 – Mention everything added in the Shipment

If your selling products contains several pieces or required some installation, write each and everything about it. It’s better to take pictures of your box with each item laid nicely.

4 – Cheap Shipping

On eBay, you get the benefit of “Best Match” search system that provides you with the lowest shipping. After your product delivery, send an email to your customer to remind them about free shipping and in return ask them for good feedback.

5 – Define your shipping time policy clearly

In case even you are running a small business on eBay and don’t deliver your products daily, you must write it in your policy that your products might take 5 business days for delivery. It’s not an issue that you don’t deliver your products daily, but it is necessary to mention it prominently on your product listing so that buyers must know about it.

6 – Easy Return Policy

You must accept returns from customers if there is any fault in your product to get positive feedback from your customer rather than not accepting return and getting negative feedback.

You must not charge any return fee instead you can ask them to share shipping cost with you. The best policy is to mention that the buyer will pay for the return shipping as you will be paying for product delivery shipping.

7 – Quick response to Emails and Messages

You must always be connected to the internet and must reply instantly to any massage and emails received from your customers. In case you have any bad news or don’t know the exact answer, still, give a quick reply.

You can simply reply with a small massage that “I have read your message will look into the issue and will reply back shortly”, you will be appreciated by your customer.  Think like a customer, won’t you hate it if you send an email and don’t receive any response at all.

8 – Put a Nice Feedback Letter in Your Shipment

Along with your product add a nice letter letting them know that their issue will be resolved if they have any problem. Ask them to get in contact with you (provide your contact details in a letter as well). The main reason for it is that the customer will be satisfied that he is buying a product from the right person who will help them out in case of any problem.

9 – Ask to give you Feedback

Don’t get feared by your customer feedback, ask them openly to give you feedback. Let them show that you want your customer satisfaction. Your existing customers will really like this and will ignore small mistakes of you. Best is to send a stamped postcard of self-address to get feedback or you can send an e-mail after your product delivery to give feedback.

10 – Get in touch with customer before canceling an unpaid item

Once a customer adds your product to cart and commits to buying it, your transaction will be counted. It means now your customer can leave feedback to you and the Final Value Fee will be charged by you. In case you don’t get any money from your customer, you can ask eBay to refund your fees by filing an Unpaid Item Dispute. But before filing a dispute, ask your customer about it and if he doesn’t want to buy you can mutually cancel it. For non-responsive customers send three reminders and after that, you can continue with your dispute.

11 – Give shipment tracking number to customer

Buyers want to know about the status of their shipments. Whichever shipping provider you are dealing with, make sure you keep a track of the shipment. It’s quite good if you let your customers know about the shipment tracking number so that they know about the exact delivery date.

12 – Give freebies or refund shipping for a return

If you feel that you have done something wrong that might frustrate your customer or make him unhappy, to avoid getting negative feedback provides him with free shipping or give some freebies like free samples or coupons for their next shopping. Patrons love free shipping and it will do a lot to make your angry customers happy. This techniques best works for returned shipments.

13 – Resolve customer problems to make them change their feedback

eBay has introduced a new feature that allows sellers to ask their buyers to revise their feedback but you can’t do it for all your reviews, you have a limitation of 5 requests per 1,000 feedback.

While submitting your feedback revision request, you will have the following options to give your customers along with a small message box for providing a small explanation.

• I resolved a problem the buyer had with this transaction
• The buyer confirmed that he or she had accidentally left the wrong Feedback
• Other

This system is an updated version of the previous “mutual feedback removal” feature that allows sellers to extort customers to give them only positive feedback, which inflated every seller’s feedback rating.

14 – Reply negative feedback immediately

Whenever you receive negative feedback on eBay, respond to it immediately. In those case especially when you can’t change your customers’ mind, even though you can sort out their problem but still answer them at your earliest.

When you reply to a comment it will give you a chance to give your clarification and if you don’t respond to it, you will give a really bad impact on your new shoppers. You will be assumed as the worst on the site by the patrons, who even don’t reply to customers complaints.

15 – Move on Quickly

Don’t just live with the negative feedback on eBay, move on to make your products selling better. Your business is a moving wheel, so just keep it on the track and do as much as you can to make your customers happy. Positive feedback will be synced down by positive feedbacks if you have done well to fix the problem and responded to the negative feedback.

16 – Block Bidder/Buyer List

If you are facing problem from buyers or any sellers you have bought something from and received negative feedback from them, just put them to the blocked bidder list. By doing so, you can avoid retaliatory bidding and in further purchases that may cause much trouble than their worth.

Hope so you find the avoiding tips about negative feedback on eBay quite useful; do share your feedback with us. Thanks!!!

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Sometimes you had a messy house or a workplace, having a lot of things that might not be useless and you just stacked and stored them. Like one of our friend who was in love with old Nintendo systems and video games, he has a huge bulk of old Nintendo’s and games with him. It seems a bit ridiculous to us but he had something else in his mind. He used to buy old broken/faulty Nintendo’s and video games from eBay, repair them, clean them up and after that post them again for sale with a good profit margin.

eBay Selling Tips

With his Nintendo venture, we came to know about plenty of good eBay selling tips. So, we decided to share it with you guys, to help you maximize your profit on eBay. We have applied these tips as well and earned a huge profit in short tenure.

1 – Know When to Use eBay

For maximizing your profit the first step is to opt for the right place. You must get knowledge about eBay and other available options like Amazon, Craigslist or other small commerce sites. For the eBay you have to be very selective for product selling, you can sell items on eStore like:

• Item that is easy to ship
• Popular products (to attract multiple bids)
• Rare items (for customers who can’t find your products elsewhere)
• Items that can be sold online easily (don’t sell items that require a hands-on experience)

2 – Choose Your Words Wisely

At the time of posting your item on eBay, you have to play with the words very carefully, to choose the right set of words for your product. You should start with a concise title using as many descriptive words that can be effective to keep you on top of the search results for most of the searches related to your product. The more expressive you will be for your product the lesser you have to deal with the buyers questions.

For an effective keyword, you should use all the terms that can describe your item in the best way. Like for “Xbox 360” you can use the title as “Xbox 360 Video Game Console System Controllers.” You can also make a search on eBay to check out titles of similar products with a lot of customer feedback.

3 – Be Honest

It is being absorbed that most of people think that to be honest regarding your product can be handy and may cost you money. But we have immersed that to be honest can build trust to shoppers on you that will ultimately result in good reputation of you on eBay, helping you in boosting your sale and earn more money on eBay. In the virtual market, your reputation is the key factor in generating sales.

eBay has helped sellers by generating feedback option to encourage buyers to give repute with their valuable words for the sellers. People are most likely to complain against you if you had lied to them and will also give you negative feedback that can destroy your repute in the virtual market.

It can be easy for you to gain sales by selling faulty products at a lower price but that cannot be effective in the long run.  We have seen many bidders who look for refurbished or reconditioned items that can be fixed up but it gives a really bad impact on buyers to see items in poor condition. So, always show the true picture of your product on eBay.

4 – Create a Professional Listing

eBay Selling tips is more about professionalism you show to gain more trust. For platforms like eBay, before posting make sure you have written down complete description along with sharp clear pictures of the product. You can also use eBay’s listing generator to minimize your time with organized templates for your listings.

To make your listing more attractive make use of bullets and numbering. Try to be concise with more informative lines, instead of being too wordy and covering a lot of space that might distract your customer.

5 – Take Good Pictures

Don’t be just mad with the images, keep quality instead of quantity. Images are the main tool for generating sales but you must not use more than 3 images per items. You should take pictures of your product from a different angle to represent it in the best way to the customers. Better to take pictures in sunlight with a neutral background, instead of taking it in your messy room.

Note: if your item had any defect you must take pictures of it and display it on eBay.

6 – Set the Right Price

The main thing to be in the run with the competitors is to set the right price for your product. If you have a popular product in the list, start with price as low as $9.99 or even $0.99 and as the demand for the product boost in the market, you can increase your price. If you have a product that is less desired or obscure you should set the price at the lowest level that you are willing to accept. Don’t be stagnant with the price; keep on changing the price as the big giants in the field don’t want the small entrepreneur to get involved in the field.

7 – Choose Start and End Times Wisely

Time is also a very effective factor in boosting your profit; start with doing your auction at night. Statistics show that most of the online shoppers buy in evening hours and weekend nights are the most profitable nights. As you will be charged ten or fifteen cents for your scheduled auction by eBay, but this worth the expense as you get the most out of it.  But also keep in mind, various time zones for your shoppers. You need to be aware of powerful business tactics for your E-Commerce business to uplift your business.

8 – Be Clear About Your Policies

To avoid any kind of confusion or misunderstanding and to maintain your reputation, your policies should be clear for each and everything regarding your product including returns and shipping as well. It’s better to spend your time on some other customers for selling instead of dealing with one upset customer who keeps on asking useless questions, to avoid such hassle be clear with your policies.

You should add a seven-day return policy that requires your customers to pay half of the shipping cost. Most of the customers will don’t take a chance to your product if they know that they can return your product free, but when they have to pay half of the shipment, they will most likely to take a chance with your product.

9 – Ship Smartly, and Don’t Inflate the Cost

Another eBay selling tips include is about Cost. Most of the buyers’ mood turns off when the see “penny to buy, $40 to ship” and inflated shipping costs. When shoppers see any unreasonable price they will not even go for your product. We recommend that if the actual shipping cost is too low, don’t even charge it to a customer and bear the loss yourself. Free shipping policy is too catchy for most of the potential bidders.

If you are dealing with fragile items, you should pack them securely before shipping. Buy some bubble wraps (better to buy in bulk to get low rates) or in the worst case, you can even use newspaper for packing your item, for stuffing you can use a paper shredder to shred some old papers. While packing your item you must also keep in mind that some packages might get wet in rain, so for items like clothing, books or any other precious items wrap them nicely in plastic bags.

Our friend uses USPS Priority mail that is convenient for most of you, especially for not big items. Mostly it costs around $8 and takes around 2 to 3 days for delivery and the best thing is that they provide free boxes and taping for your shipment. For international customers, ask for their country shipping rules and expenses before you finalize your shipping expense with your shopper.

10 – Practice Good Customer Service

In the online community like eBay, it’s not a big issue to provide the best customer service for a long period of time. We suggest you, not to be among those sellers who forget about maintaining a strong relationship with the customers, be the one who does his best to provide the customers with paramount services.

As soon as you receive a query from your shopper, reply to it at your earliest. Getting a reply makes your customer satisfied that you are looking into his issue and you will soon resolve his issue. At the time of shipping send shipping tracking id to your customer and let them know that their shipping is on the way along with the invoice. This effort will be really appreciated by your customer.

While dealing with your customer be polite and use a friendly tone for the conversation, just as you want yourself to be treated in any store. Show some leniency to your buyers in some special conditions that are within your policies but never compromise with terms of payment and always go for the transaction through as it will be secure for you. It might be expected to face some fraud if you deal outside eBay.

Here you are!!! Hope so you find these eBay selling tips useful and will implement them when you will start your eBay business.

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