How to Meet Your Client’s Expectations as a Virtual Assistant – Successfully?
Whether you’re a startup, a freelancer or a seasoned business, your products and services can’t speak for themselves. Their quality, however, does!
Great companies and professionals are built on the visionary foresight of those who dare enough to dream big while capturing their aspirations in the focal lens of their hearts. Showcased to the world – one milestone at a time.
But milestones can’t be achieved if your skills do not measure up to your client’s level of expectations. Expectations fulfilled, result in satisfaction delivered. And satisfaction is the name of the game in the world of Virtual Assistant services.
Here are some important insights into meeting your client’s expectations – successfully throughout the lifecycle of your business relationship with them as a Virtual Assistant.
- No only you need to know your stuff, but you must ensure the client knows that you do too – without a doubt! Often a client has never worked with a Virtual Assistant so if you seem hesitant about what you can do and how it all works, then they’re going to seriously doubt your ability to help them.
- A new client will probably be looking to you to lead them through the process so you need to know and explain how you work. This mainly comes with experience, but practice your new enquiry spiel or do some role plays or even some voluntary work for a business owner you know so you can get a testimonial and do a trial run if you’re worried about this.
- You have to be assured confidence-wise when dealing with a potential client (they’re just another person and won’t bite you), but you do need to have a certain level of self-confidence in yourself when working as a freelance or agency-based Virtual Assistant because your success is totally down to you – and you need to be accountable for that.
- Be organized! And have a clear-path or process for tasks. You’ll probably have numerous things to do in a day so plan ahead (leaving time for unplanned things to drop in) and schedule tasks for when you’re at your most efficient. A great tool is Google Calendar; allowing you to mark personal things and work stuff in various colour codes.
Moreover, in order to meet your clientele’s expectations – regardless of whether you’re an independent freelance Virtual Assistant or agency-based Virtual Assistant, it is imperative to know that your success depends on the following traits and characteristics.
You must be:
- Good communicator
- Resilient / thick-skinned
- Dependable / reliable / consistent
- Versatile / flexible / adaptable
- Understanding / empathetic / tolerant / patient
- Trustworthy / honest
- Problem solver
Conclusively, if you want to be a Virtual Assistant because you think it’ll be an easy life and easy money then you’re in for a shock because the reality is very different. It’s a brilliant life once you’ve nailed it but there can be a steep learning curve at first. And you must be prepared for it, because ‘knowing’ client expectations is one thing, but delivering them, meeting them and exceeding them ‘satisfactorily’ is a whole different art unto its own.
Keep in mind, being a successful Virtual Assistant isn’t simply helping someone with their admin or supporting their business, it is in fact knowing how to manage people. It is what sets you apart from the herd of Virtual Assistants vying for top clients. It is what makes your worth, value proposition and overall depth as a VA speak volumes for itself!