How to Meet Your Client’s Expectations as a Virtual Assistant – Successfully? - Urtasker
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Carlos Alvarez
Carlos Alvarez
00:18 20 Mar 19
Working with Urtasker for additional staffing in my agency when there is a sudden gap has been amazing. Urtasker is the only staffing agency I go to for critical expert level staffing to compliment my in house teams.
Matthew Stewart
Matthew Stewart
19:46 10 Mar 19
I’ve had the Urtasker team working for me for almost a year. These guys offer exceptional service. I would totally recommend them for all of your FBA needs.
Yona Smith
Yona Smith
02:32 09 Mar 19
I was feeling a bit lost and needed some help with my Amazon account, specially running ppc. I hired Urtasker and I found them very helpful, professional and hard working. I would recommend them to anyone that need some push in the right direction... or if you need some time off and want to leave your account in good hands, they didn't disappoint
Peshy Friedman
Peshy Friedman
23:52 05 Mar 19
Excellent service, VA is very knowledgeable and eager to learn more in areas not that familiar with. Very willing to please and get the job done right. Has been an excellent experience so far, would recommend this service to any growing business
Bear Strength & Conditioning
Bear Strength & Conditioning
18:08 22 Feb 19
Before hiring Urtasker I was trying to manage all aspects of my business myself. I had heard about issues my friends were having with their own VAs and just thought I should do as much as I could on my own to avoid those issues. After consulting with Urtasker I realized how much more my business could grow by using their experience in specific areas. I would definitely recommend them to a friend based on their level of professionalism and expert-level knowledge in their services.
TACS International
TACS International
00:33 20 Sep 18
Urtasker services are really amazing, the VA's are professional and easy to work with.
Filip Crvenkovic
Filip Crvenkovic
00:24 20 Sep 18
Urtasker has been fantastic in providing our company support in key areas, especially with Amazon FBA (handling support, key issues & tasks we need resolved). Very happy with their team and service, they are proving to be an invaluable part in delivering awesome work for our clients.
Huma Samma
Huma Samma
23:51 19 Sep 18
So far my journey with Urtasker has been great. They are a team of professionals willing to listen and work hard towards your goals. They are very knowledgeable, highly approachable and friendly.
C. Valkenberg
C. Valkenberg
19:54 19 Sep 18
The URtasker team assists us with Amazon PPC and content as well as with our new website creation and marketing through their Virtual Assistant program. From top management to the VA's working on our projects, everyone is professional, courteous and they work very hard to make us more successful. We are very pleased with the progress we are making.
Muhammad Awais Sarwar
Muhammad Awais Sarwar
16:20 18 Aug 18
Amazon and ebay specialist, I can't say anything about other platforms, as they served me on these platforms. very active support with satisfactory results and leads. Thank you
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Home  /  Virtual Assistant   /  How to Meet Your Client’s Expectations as a Virtual Assistant – Successfully?

How to Meet Your Client’s Expectations as a Virtual Assistant – Successfully?

working virtual assistant

Whether you’re a startup, a freelancer or a seasoned business, your products and services can’t speak for themselves. Their quality, however, does!

Great companies and professionals are built on the visionary foresight of those who dare enough to dream big while capturing their aspirations in the focal lens of their hearts. Showcased to the world – one milestone at a time.

But milestones can’t be achieved if your skills do not measure up to your client’s level of expectations. Expectations fulfilled, result in satisfaction delivered. And satisfaction is the name of the game in the world of Virtual Assistant services.


Here are some important insights into meeting your client’s expectations – successfully throughout the lifecycle of your business relationship with them as a Virtual Assistant.


  • No only you need to know your stuff, but you must ensure the client knows that you do too – without a doubt! Often a client has never worked with a Virtual Assistant so if you seem hesitant about what you can do and how it all works, then they’re going to seriously doubt your ability to help them.


  • A new client will probably be looking to you to lead them through the process so you need to know and explain how you work. This mainly comes with experience, but practice your new enquiry spiel or do some role plays or even some voluntary work for a business owner you know so you can get a testimonial and do a trial run if you’re worried about this.


  • You have to be assured confidence-wise when dealing with a potential client (they’re just another person and won’t bite you), but you do need to have a certain level of self-confidence in yourself when working as a freelance or agency-based Virtual Assistant because your success is totally down to you – and you need to be accountable for that.


  • Be organized! And have a clear-path or process for tasks. You’ll probably have numerous things to do in a day so plan ahead (leaving time for unplanned things to drop in) and schedule tasks for when you’re at your most efficient. A great tool is Google Calendar; allowing you to mark personal things and work stuff in various colour codes.


Moreover, in order to meet your clientele’s expectations – regardless of whether you’re an independent freelance Virtual Assistant or agency-based Virtual Assistant, it is imperative to know that your success depends on the following traits and characteristics.
You must be:

        • Good communicator
        • Resilient / thick-skinned
        • Dependable / reliable / consistent
        • Versatile / flexible / adaptable
        • Confident
        • Resourceful
        • Organised
        • Understanding / empathetic / tolerant / patient
        • Trustworthy / honest
        • Professional
        • Accessible
        • Approachable
        • Problem solver
        • Self-motivated
        • Proactive

Conclusively, if you want to be a Virtual Assistant because you think it’ll be an easy life and easy money then you’re in for a shock because the reality is very different. It’s a brilliant life once you’ve nailed it but there can be a steep learning curve at first. And you must be prepared for it, because ‘knowing’ client expectations is one thing, but delivering them, meeting them and exceeding them ‘satisfactorily’ is a whole different art unto its own.

Keep in mind, being a successful Virtual Assistant isn’t simply helping someone with their admin or supporting their business, it is in fact knowing how to manage people. It is what sets you apart from the herd of Virtual Assistants vying for top clients. It is what makes your worth, value proposition and overall depth as a VA speak volumes for itself!

Omer Riaz is an experienced IT Professional, E-commerce Consultant and Amazon Seller. He is the co-founder of DaskTech, Inc & Urtasker, which made its trademark in the e-commerce world by providing skilled and trained virtual staff and services. Omer blogs on various topics which include: his experience on the fast changing world of e-commerce, hiring and effectively managing virtual assistants. Contact Me:

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