In the world of business and commerce, it is important to believe in the compelling might of innovation and disruption. Disruptive Innovation is a form of social, technological, commercial and humanistic alteration that spearheads creativity with a revolutionary approach in every sphere of our lives.
With the fast-paced and ever-evolving world of business going through tremendous technological changes, it is imperative that companies around the globe – particularly those in the Virtual Assistant Services – understand, employ and effectively apply the power of technology and great customer service.
The great Virtual Assistant Companies will offer a full range of administrative, receptionist, social media and web development services at your fingertips.
It will employ Virtual Assistants who have amassed years of industry experience and specialize in serving all kinds of global markets, industries, and niches. It will harbor a top-notch team and all-encompassing platform to whom you can feel confident in delegating your work to, knowing that it will get done: accurately and on-time!
Here are 6 things that successful virtual assistant agencies must possess, and which you should be aware of while hiring a VA!
1. Professional Tools and Resources
Virtual assistant agencies thrive on the power of professionalism. The presentation of your work, as well as things like your invoicing and business correspondence, should reflect your professional nature. A professional website (preferably with a domain-specific email address), billing and invoicing software and time tracking and scheduling tools like Time Doctor and Google Calendar that is essential to getting your job done in an efficient and timely manner.
While hiring a VA, you should do your due diligence and research on the VA agency to ensure that its Virtual Assistants employ the power of these highly robust resources and tools in order to gain benefit for your business.
2. Strong Client Relationships
Most Virtual Assistant Companies are clueless about this part, and naturally, the VA’s they have also lacked this insight. Interpersonal communication is a crucial element for virtual assistants. Let’s face it, email exchanges and web conferences don’t help to build the kind of strong interpersonal relationship a VA should have with his or her client.
To truly develop a rapport with a client, a VA must consider the things that they can do to make the client’s project easier. It’s critical for the VA to always have the client up to date with what’s being done and why it’s being done!
A good virtual assistant agency will empower and train its VA’s to learn the clientele’s business so that a valid contribution can be made to the overall functioning of the business without hiccups.
3: Dedicated Professional Work Space
It’s concerning how most self-proclaimed professional VA agencies lack a dedicated professional workspace.
As a business owner scouring the internet, looking to hire a VA, it can be confusing and truly overwhelming to set apart a good VA agency from a make-belief one. We understand that!
Hence, one of the major problems that digital assistants face is their non-work lives interfering with their work. The best way to deal with a situation like this is to have a dedicated work area such as a home office. Having all your equipment in one dedicated place that is sequestered away from the rest of the house does wonder for a VA’s productivity and are far more conducive to the type of work a dedicated virtual assistant does.
This is why a reliable VA Agency will harbor a physical office which is well equipped with all the latest technological and organizational office facilities.
Since the VA industry is a 24/7 world, it is important to look for an agency that stays true to this mandate by being open 24 hours a day – regardless of geographic time zone – from Monday to Friday.
4: The Power of Referrals
Your business grows based on referrals. When you’re looking for a professional VA Agency, it is imperative to look for one that is proactive when it comes to understanding the value of referrals.
For VA’s worth their salt, it is critical to treat each work task as an opportunity for drumming up referrals. A great way is to approach the client as soon as a task has been completed to ask for feedback.
A good VA Agency will make this habit a fundamental practice for any VA it provides you. This helps you by leveraging your business and its clients to boost your value proposition in an effective manner.
5: Specialization = Competitive Edge
The rapidly evolving virtual assistant market is becoming quite competitive both domestically and globally. Specializing in a particular field is an important quality a good VA must possess.
A good VA Agency will understand this and enable its VA’s to develop skills that can lead to becoming experts in a particular field such as Search Engine Optimization or Social Media.
Going the extra mile to become an expert in a field makes a VA far more suited for some positions and increases a VA’s value for being hired.
For example, if your business is in the area of E-commerce, it is important to look for a virtual assistant agency that is well known in eCommerce and Online Merchant Selling as a specialized niche of operations.
Whether you’re a Seller on Amazon, Shopify, eBay, Etsy or any other platform, a good VA agency practices in specializations that are applicable to you.
6. Constant Training and Refinement
Knowledge is power! That’s why; a proactive and truly professional VA agency will live the highest version of its value proposition on a global scale through constant training and refinement of its VAs!
When looking for a VA suitable for your business, it is crucial that you evaluate the VA agency’s practices for measuring its VA’s performances all year round based on various KPI facets, including but not limited to client review and self-development, etc. Is the agency consistent in ensuring this?
It’s common to see people complain about other agencies or freelancing networks that their VA is not responsive to or they don’t know what they are working on.
Hence, a good VA agency will have a Dedicated Manager at your disposal. The Dedicated Manager works as bridge between the VA and yourself to make sure that all things go smooth and make sure work is delivered on time.
The VA industry is highly competitive. As human beings, we are creatures of emotion. We thrive on emotion, we grow in it and we embrace it for life’s entire endearing journey.
Employing empathy and using it to satisfy the major pain-points of your customers, is a great way to not cement trust and build a brand name. The great virtual assistant companies will not only do that for you but also make your life easier by taking on work and making every task productive in a truly effective way!
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