5 Steps to File an Amazon Stolen Package Claim


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If you’re a regular Amazon customer, it is likely that you have experienced the frustration of having a package stolen from your doorstep. As much as we all love the convenience of shopping online, there are times when packages get lost in transit or damaged during shipping. However, if your package is stolen by someone other than USPS or UPS, then there is nothing that can be done about it except to file an amazon stolen package claim.


In this article, we will discuss how to file an amazon stolen package claim and what steps should be taken for this process:

Why is it important to file a claim for a stolen package?

Filing a stolen package claim ensures that your Amazon order doesn’t get lost in the shuffle. The first thing to know is that Amazon will refund you for the stolen package and send you a replacement if it is damaged or broken. That’s all well and good, but there are other reasons why it’s important to file a theft claim:

It helps prevent fraud. If someone claims that their item was stolen but then returns it themselves after realizing they forgot about it, or just wanted the money from the insurance payout without actually owning anything worthwhile, then this can be flagged as fraud by Amazon working with law enforcement agencies such as USPS or UPS (if applicable).

It helps you get reimbursed for your stolen package. Amazon will refund the cost of your stolen item, and they’ll even send you a replacement if it was damaged or broken (if the merchant is still in business). It can help you catch the thief. If you work with the police, they may be able to track down where your stolen item ended up and who was selling it. This could lead to arrests and prosecution of those involved in mail fraud or identity theft scams.

How does amazon customer service chat help in claiming stolen packages?

If you have a question about your package, the best way to get help from an agent is by using the Amazon customer service chat. You can also ask about other products or even make a request for a refund or replacement of the product. A good thing about this form of communication is that it is available 24 hours per day and 7 days per week, so you will always be able to access an agent even when it’s late at night or early morning.

The Amazon customer service chat is also a good way to get the tracking number for your package. You can simply ask the agent for it, and they will be able to give it to you right away. This is useful because some packages are difficult to trace, especially if they were sent through a courier company like FedEx or UPS.

The Amazon customer service chat can also be used to ask for help with things that are not related to a product. For example, if your account has been hacked or stolen, you can use this form of communication to report it. The agents will then take the necessary steps to ensure that your account is secure and safe again.

Take these steps in sequence to file a claim for products that a delivery driver stole.

  • File a stolen package claim.
  • You must follow the following steps to file a claim for products that a delivery driver stole.
  • Contact the carrier who delivered your package via phone or email and request that they fill out an incident report (often referred to as a “goods receipt form”). This is how you officially notify the carrier of what happened, so it’s critical to do this first before contacting Amazon directly or filing an insurance claim with them if you have purchased insurance on your products through Amazon Prime Now or Amazon Pantry programs). If applicable, ask them if they are able to provide any photos related to the theft incident and make sure they include these details with their written report as well.
  • Once completed, send copies of all supporting documentation (including photos) along with proof of purchase back to Amazon customer service at [email protected] using our online claims form here: https://wwwamazoncom/gp/help/customer/contact-us#claim_form

Step 1: Go to your Amazon account and look up the order.

You’ll be asked to select the order that was stolen, and then you’ll have the option to begin a claim. You may have to fill out a form with some basic information, including the value of your package and why it was stolen. The last step is choosing what type of resolution you want from Amazon: A refund or replacement item (if available), or both! That’s it—you’re done!

Step 2: Select the option that says ‘Problem with an order.

To file a claim, you need to start by logging into your Amazon account and clicking on the Orders tab. Then, find the order that needs investigating and click on it. This will take you to a page where you can select from several options for filing claims depending on what happened with your package: “Missing Packages,” “Damaged Packages,” or “Stolen Packages.” Selecting this option will bring up a new window asking whether your package was stolen or lost (it also asks if it’s been more than 30 days since delivery). If so, then continue on!

Step 3: Click ‘Track Package’

Next, click on the track package button to see if your package has been delivered. If you’re unable to find it in the tracking information, contact Amazon customer service, and they will be able to help further.

You can also find out when USPS, UPS, or FedEx are delivering your package at this step. You’ll need to know what carrier makes up most of their deliveries so that you can be sure that it’s actually them who has stolen or delayed your delivery service.

Step 4: Select the option that says, ‘My package was stolen from my porch’

Select the option that says ‘My package was stolen from my porch. This is the most common type of delivery theft. If you received your shipment and it was left on your porch or in a garage, then this is the option for you!

If an item has been delivered by a delivery service (such as UPS or FedEx) but stolen from outside the home, it can still qualify for reimbursement from Amazon. It’s important to note that if a package is delivered by Amazon itself and stolen later, it may not be eligible for reimbursement.

Step 5: Once you complete filling out the form, sit back and wait for one of Amazon’s agents to investigate your claim.

Now that you’ve filled out the form sit back and wait for one of Amazon’s agents to investigate your claim. If they find that the package was indeed stolen, they will reimburse you for the value of the missing item. They may also reimburse you for the shipping costs, which is a nice touch. The reimbursement will be issued directly to your credit card or through an Amazon gift card.

If no one responds within a week, contact them again. If there is still no response from Amazon after two weeks, contact them again.


These are the steps that you need to follow in order to file a claim for stolen goods on your Amazon account. If you have any questions, please do not hesitate to contact us, and we will be happy to assist you further!

Frequently Asked Questions

Does Amazon reimburse for stolen packages?

Amazon does not reimburse for stolen packages. It is the responsibility of the customer to ensure that their package is delivered safely, and if it is stolen, then there will not be any reimbursement.

What would I do if my Amazon packages were stolen?

If you receive a package that has been stolen, you can contact Amazon customer service, and they will help you file a claim.  However, if your package was delivered to the wrong address because of human error, then you would have to follow up with the carrier directly (UPS, FedEx, USPS).

If your Amazon packages are stolen, here’s what you can do:

First, make sure that the delivery address is correct. If so, try calling the police department in your area and see if they have any reports or information about package thefts in your area. Tell them about your missing package(s), and ask if they can provide any insight into why it was stolen.

If there are no reports of package thefts in your area, then contact Amazon and report the theft. They may be able to help you locate the package or find out where it was delivered.

If neither of these things works for you, contact them again with more details about what happened, including a description of the stolen items and any information about who might have taken them (such as an address).


Picture of Zeeshan Riaz <br> <span class="designation">Chief Operating Officer</span>
Zeeshan Riaz
Chief Operating Officer

With education and experience in IT. Law and E-commerce industry, I have successfully helped more than 250 E-commerce businesses worldwide to reduce their operational cost with cutting edge eCommerce Marketing Services. I do manage a team of more than 250 people team which includes Amazon, eBay, Shopify, website development, SEO and SMM experts.

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