Query: Why Does My Amazon Package Say Undeliverable


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Wondering why does my Amazon package say undeliverable? Well, an undeliverable package means that a delivery attempt was made, but the package could not be delivered. It is likely that the address on the package was wrong, or the recipient was not there to receive the item.  If your Amazon package says undeliverable, it means that the carrier has tried to deliver your package but was unable to. The carrier may try again at a later date, or they may not.


If still, you’re wondering why your Amazon package says “undeliverable,” it is probably because the address provided was not correct. If you’ve moved recently and haven’t updated your address with Amazon, it’s possible that your package wasn’t delivered because it couldn’t be found at your old address.

Reasons for undelivered Amazon package

If you’re wondering why your Amazon package says undeliverable, it could be for one of three reasons.

  1. The first reason is that the address you gave was wrong. If the package is returned to Amazon, they’ll contact you to let you know what happened. You can then try to re-send your package to the correct address.
  2. The second reason is that your package was delivered, but nobody was home to sign for it. If this happens, Amazon will try again after a certain period of time (usually two days). If nobody’s home again, or if there’s no response from Amazon, the package will be returned as undeliverable. You can email them at returns@amazon.com if this happens to you so they can work with you on getting it back into their hands and on its way to you!

Your package has been lost by USPS or UPS—and this is something we don’t have any control over! If your package goes missing during transit and we don’t hear from you within 45 days of the shipping date, we’ll refund your order automatically and send an email letting you know what happened.

The recipient has moved without telling Amazon, and their new address is not on file with Amazon yet.

What to do if the address is undeliverable?

If you’ve tried to send a package to someone, only to find out that their address is bad or undeliverable, it can be frustrating. But there’s no need to worry! There are plenty of options for what you can do next.

  • First, check the address on your system—if it says it’s valid and deliverable, then the issue is likely with the postal service. If this is the case, contact your local post office and ask them what went wrong. They might be able to fix the issue and resend the item for you.
  • If you don’t want to wait on them or if they say there’s nothing they can do, call or email the person who sent the package and let them know about the problem. Ask if they’d like another address or if there are any other ways in which they might be able to send it.
  • If all else fails, consider using our service! We provide all kinds of ways for people who have lost packages or have trouble receiving them due to bad addresses or other issues (such as delayed mail).
  • Call the post office and ask for help. They may be able to update their records so that future mailings get sent to where they belong. If this doesn’t work, ask them what other options you have. (They may suggest a forwarding service.)
  • Contact all of your utility providers by phone or online and let them know where you’ve moved. This will prevent any late charges or shut-offs for lack of payment when bills are mailed to an old address.

Does Amazon refund your undeliverable package?

Yes, they will surely.

Amazon undeliverable refunds are a great way for Amazon sellers to get credit for items that were returned to them because they couldn’t be delivered. This is a common issue with sellers who send their products in bulk, but it also happens when a customer returns an item. When this happens, the seller of the item gets charged for shipping and handling fees, which are often quite large. You can request an Amazon undeliverable refund if:

  • Your order is not delivered because the address is wrong, the recipient does not accept the delivery, or the package is lost.
  • Your order is returned to Amazon because it was damaged during shipment or because it was refused by the recipient at delivery (e.g., “Unclaimed”).
  • You were charged for an item that never shipped from Amazon’s warehouse due to an error on their part (e.g., “Failed Delivery Attempts”).

Amazon will issue a refund for any undeliverable package that is returned to them within 30 days of the order being placed, as long as it has not been opened or used. If you have received an undeliverable refund due to an incorrect address, you can request a re-shipment of your order at no additional charge.

In these cases, they’ll offer you two options:

  • They can reship your order to you at our cost. This will be shipped using Standard Shipping and may take longer than expected because of the high volume of orders around the holidays.
  • You can choose to receive a refund for the item(s) (or portion thereof) in question.

How to check the Refund status of an undelivered package?

If you have an Amazon undeliverable order, you may be wondering how to check its refund status. The process is simple and straightforward, but we’ll walk you through it step by step just in case.

  • Go to Amazon.com
  • Log in with your account information or create a new account if you haven’t already.
  • Look for the “Your Account” link at the top of any page and click on it.
  • Click on “Your Orders” under “Your Account.” This will take you to a list of all orders that have been placed with Amazon.
  • Locate the order number for your undeliverable order and click on it. This will take you to the order details page for this specific order.
  • Scroll down until you see a button labeled “Refunds” near the bottom of this page. Clicking on this button will reveal more information about your refund status as well as for instructions on what needs to be done next if necessary (such as contacting customer service).

How to reorder the undelivered Amazon package?

Reordering the undelivered Amazon package is a simple process. You can reorder your undelivered Amazon package by following these steps:

  • Go to www.amazon.com/YourOrderID. This will take you to a page with information about your order and a button labeled “Reorder.”
  • Click on the Reorder button, and then click on the button labeled “Yes, I want to reorder this item.”
  • Choose your delivery options (such as Prime Now or 1-Day Delivery). This will bring up a page with shipping options and estimated delivery dates. If you’re ordering an item that’s not eligible for Prime delivery, be sure to select the option that best fits your needs. Then, click on “Continue” at the bottom of the page.
  • Review your order summary and check that everything looks correct before submitting it by clicking “Submit Order.”

Can I buy an undelivered Amazon package?

Yes! You can.

You can purchase undelivered packages from Amazon.com by following these steps:

  • Log into your Amazon account and click “Your Account” in the upper-right corner of the page. Then, choose “Your Orders” from the drop-down menu.
  • Find the order that has an undelivered package, and click on it to see details about the item(s) and their shipment status (if they’ve been shipped).
  • Click on “Manage Delivery Options” next to the item you want to purchase. This will display all options for managing your order’s delivery status, and timeline, including purchasing an undelivered package is available.


In any case, it’s best to make sure your mailing address is correct before you order and that your name is spelled correctly. That way, if the package goes undelivered and shows back up in Amazon’s warehouse, your order can be returned to the right place.


What does it mean if an Amazon package is undeliverable?

An undeliverable package means that a delivery attempt was made, but the package could not be delivered. It is likely that the address on the package was wrong, or the recipient was not there to receive the item.  

What do I do if my package says undeliverable?

If you receive a notice that your package is undeliverable, contact Amazon immediately. There are a few other options:

  1. You can try rerouting the package through another carrier. This may be a more expensive option, but it’s worth it if you’re really excited about receiving it.
  2. If you want to keep trying with the same carrier, contact them and ask them to resend the package—it should arrive within 7 business days after they receive your request.
  3. You can also choose to have us forward it to an address of your choice (such as your workplace or home) for free.
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Zeeshan Riaz

With education and experience in IT. Law and E-commerce industry, I have successfully helped more than 250 E-commerce businesses worldwide to reduce their operational cost with cutting edge eCommerce Marketing Services. I do manage a team of more than 250 people team which includes Amazon, eBay, Shopify, website development, SEO and SMM experts.

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