Tips to Avoid Negative Feedback on eBay (Updated 2019)

Got a negative review on eBay? Looking to remove negative feedback on eBay? Here you are, stay with us to get some tips to avoid getting negative feedback on eBay.

Firstly you have to know about the eBay feedback system; it is basically based on a member to a member evaluation system that moves your wheel in the online commerce market. You are recognized by the feedbacks you get from your customers. Sellers having a great number of positive feedback are most likely to get more attention to new customers.

Also, sellers get Detailed Seller Ratings (DSR) based on item descriptions, communication, shipping time & shipping cost. If you get high DSRs you will most likely to enjoy higher rankings and more earnings on eBay.

New Feedback, New Strategies for eBay Sellers

In the start it was in practice both sellers and buyers give each other good ratings to avoid being blacked marked; that result in artificially inflated ratings.

But now the things have changed, buyers can’t get negative feedback from the seller that gives them an open platform to give their feedback about the seller without any fear.

Before the start of any transaction, first of all, make your detailed product listing, define your terms and conditions that lead to positive feedback.

During and after the transaction remain fully intact with your customer in order to get a good review.

Here are some tips, how to do so:

1 – Clear and detailed product listing

Your customer is not seeing your product; it’s your description that defines your product to your customer. Write a clear and detailed description of your product to provide your customer with every question that may arise in their mind regarding your product. Your detailed description is the first thing that can lead to customer satisfaction.

2 – Use clear and sharp pictures

Remember your customer is not holding your product in his hand; you only have description and pictures to guide them about your product.  Use multiple high-quality images, most preferably of the actual product you are selling as it gives a bad impact to the customer when he receives a product that is different from the picture displayed online. Try to take pictures from different angles and try to buy cheap hosting of eBay to post several images as you can only post one free picture on eBay.

3 – Mention everything added in the Shipment

If your selling products contains several pieces or required some installation, write each and everything about it. It’s better to take pictures of your box with each item laid nicely.

4 – Cheap Shipping

On eBay, you get the benefit of “Best Match” search system that provides you with the lowest shipping. After your product delivery, send an email to your customer to remind them about free shipping and in return ask them for good feedback.

5 – Define your shipping time policy clearly

In case even you are running a small business on eBay and don’t deliver your products daily, you must write it in your policy that your products might take 5 business days for delivery. It’s not an issue that you don’t deliver your products daily, but it is necessary to mention it prominently on your product listing so that buyers must know about it.

6 – Easy Return Policy

You must accept returns from customers if there is any fault in your product to get positive feedback from your customer rather than not accepting return and getting negative feedback.

You must not charge any return fee instead you can ask them to share shipping cost with you. The best policy is to mention that the buyer will pay for the return shipping as you will be paying for product delivery shipping.

7 – Quick response to Emails and Messages

You must always be connected to the internet and must reply instantly to any massage and emails received from your customers. In case you have any bad news or don’t know the exact answer, still, give a quick reply.

You can simply reply with a small massage that “I have read your message will look into the issue and will reply back shortly”, you will be appreciated by your customer.  Think like a customer, won’t you hate it if you send an email and don’t receive any response at all.

8 – Put a Nice Feedback Letter in Your Shipment

Along with your product add a nice letter letting them know that their issue will be resolved if they have any problem. Ask them to get in contact with you (provide your contact details in a letter as well). The main reason for it is that the customer will be satisfied that he is buying a product from the right person who will help them out in case of any problem.

9 – Ask to give you Feedback

Don’t get feared by your customer feedback, ask them openly to give you feedback. Let them show that you want your customer satisfaction. Your existing customers will really like this and will ignore small mistakes of you. Best is to send a stamped postcard of self-address to get feedback or you can send an e-mail after your product delivery to give feedback.

10 – Get in touch with customer before canceling an unpaid item

Once a customer adds your product to cart and commits to buying it, your transaction will be counted. It means now your customer can leave feedback to you and the Final Value Fee will be charged by you. In case you don’t get any money from your customer, you can ask eBay to refund your fees by filing an Unpaid Item Dispute. But before filing a dispute, ask your customer about it and if he doesn’t want to buy you can mutually cancel it. For non-responsive customers send three reminders and after that, you can continue with your dispute.

11 – Give shipment tracking number to customer

Buyers want to know about the status of their shipments. Whichever shipping provider you are dealing with, make sure you keep a track of the shipment. It’s quite good if you let your customers know about the shipment tracking number so that they know about the exact delivery date.

12 – Give freebies or refund shipping for a return

If you feel that you have done something wrong that might frustrate your customer or make him unhappy, to avoid getting negative feedback provides him with free shipping or give some freebies like free samples or coupons for their next shopping. Patrons love free shipping and it will do a lot to make your angry customers happy. This techniques best works for returned shipments.

13 – Resolve customer problems to make them change their feedback

eBay has introduced a new feature that allows sellers to ask their buyers to revise their feedback but you can’t do it for all your reviews, you have a limitation of 5 requests per 1,000 feedback.

While submitting your feedback revision request, you will have the following options to give your customers along with a small message box for providing a small explanation.

  • I resolved a problem the buyer had with this transaction
  • The buyer confirmed that he or she had accidentally left the wrong Feedback
  • Other

This system is an updated version of the previous “mutual feedback removal” feature that allows sellers to extort customers to give them only positive feedback, which inflated every seller’s feedback rating.

14 – Reply negative feedback immediately

Whenever you receive negative feedback on eBay, respond to it immediately. In those case especially when you can’t change your customers’ mind, even though you can sort out their problem but still answer them at your earliest.

When you reply to a comment it will give you a chance to give your clarification and if you don’t respond to it, you will give a really bad impact on your new shoppers. You will be assumed as the worst on the site by the patrons, who even don’t reply to customers complaints.

15 – Move on Quickly

Don’t just live with the negative feedback on eBay, move on to make your products selling better. Your business is a moving wheel, so just keep it on the track and do as much as you can to make your customers happy. Positive feedback will be synced down by positive feedbacks if you have done well to fix the problem and responded to the negative feedback.

16 – Block Bidder/Buyer List

If you are facing problem from buyers or any sellers you have bought something from and received negative feedback from them, just put them to the blocked bidder list. By doing so, you can avoid retaliatory bidding and in further purchases that may cause much trouble than their worth.

Hope so you find the avoiding tips about negative feedback on eBay quite useful; do share your feedback with us. Thanks!!!

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Omer Riaz January 20, 2019 1 Comment
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10 eBay Selling Tips to Maximize Your Profits (Updated 2019)

Sometimes you had a messy house or a workplace, having a lot of things that might not be useless and you just stacked and stored them. Like one of our friend who was in love with old Nintendo systems and video games, he has a huge bulk of old Nintendo’s and games with him. It seems a bit ridiculous to us but he had something else in his mind. He used to buy old broken/faulty Nintendo’s and video games from eBay, repair them, clean them up and after that post them again for sale with a good profit margin.

eBay Selling Tips

With his Nintendo venture, we came to know about plenty of good eBay selling tips. So, we decided to share it with you guys, to help you maximize your profit on eBay. We have applied these tips as well and earned a huge profit in short tenure.

1 – Know When to Use eBay

For maximizing your profit the first step is to opt for the right place. You must get knowledge about eBay and other available options like Amazon, Craigslist or other small commerce sites. For the eBay you have to be very selective for product selling, you can sell items on eStore like:

  • Item that is easy to ship
  • Popular products (to attract multiple bids)
  • Rare items (for customers who can’t find your products elsewhere)
  • Items that can be sold online easily (don’t sell items that require a hands-on experience)

2 – Choose Your Words Wisely

At the time of posting your item on eBay, you have to play with the words very carefully, to choose the right set of words for your product. You should start with a concise title using as many descriptive words that can be effective to keep you on top of the search results for most of the searches related to your product. The more expressive you will be for your product the lesser you have to deal with the buyers questions.

For an effective keyword, you should use all the terms that can describe your item in the best way. Like for “Xbox 360” you can use the title as “Xbox 360 Video Game Console System Controllers.” You can also make a search on eBay to check out titles of similar products with a lot of customer feedback.

3 – Be Honest

It is being absorbed that most of people think that to be honest regarding your product can be handy and may cost you money. But we have immersed that to be honest can build trust to shoppers on you that will ultimately result in good reputation of you on eBay, helping you in boosting your sale and earn more money on eBay. In the virtual market, your reputation is the key factor in generating sales.

eBay has helped sellers by generating feedback option to encourage buyers to give repute with their valuable words for the sellers. People are most likely to complain against you if you had lied to them and will also give you negative feedback that can destroy your repute in the virtual market.

It can be easy for you to gain sales by selling faulty products at a lower price but that cannot be effective in the long run.  We have seen many bidders who look for refurbished or reconditioned items that can be fixed up but it gives a really bad impact on buyers to see items in poor condition. So, always show the true picture of your product on eBay.

4 – Create a Professional Listing

eBay Selling tips is more about professionalism you show to gain more trust. For platforms like eBay, before posting make sure you have written down complete description along with sharp clear pictures of the product. You can also use eBay’s listing generator to minimize your time with organized templates for your listings.

To make your listing more attractive make use of bullets and numbering. Try to be concise with more informative lines, instead of being too wordy and covering a lot of space that might distract your customer.

5 – Take Good Pictures

Don’t be just mad with the images, keep quality instead of quantity. Images are the main tool for generating sales but you must not use more than 3 images per items. You should take pictures of your product from a different angle to represent it in the best way to the customers. Better to take pictures in sunlight with a neutral background, instead of taking it in your messy room.

Note: if your item had any defect you must take pictures of it and display it on eBay.

6 – Set the Right Price

The main thing to be in the run with the competitors is to set the right price for your product. If you have a popular product in the list, start with price as low as $9.99 or even $0.99 and as the demand for the product boost in the market, you can increase your price. If you have a product that is less desired or obscure you should set the price at the lowest level that you are willing to accept. Don’t be stagnant with the price; keep on changing the price as the big giants in the field don’t want the small entrepreneur to get involved in the field.

7 – Choose Start and End Times Wisely

Time is also a very effective factor in boosting your profit; start with doing your auction at night. Statistics show that most of the online shoppers buy in evening hours and weekend nights are the most profitable nights. As you will be charged ten or fifteen cents for your scheduled auction by eBay, but this worth the expense as you get the most out of it.  But also keep in mind, various time zones for your shoppers. You need to be aware of powerful business tactics for your E-Commerce business to uplift your business.

8 – Be Clear About Your Policies

To avoid any kind of confusion or misunderstanding and to maintain your reputation, your policies should be clear for each and everything regarding your product including returns and shipping as well. It’s better to spend your time on some other customers for selling instead of dealing with one upset customer who keeps on asking useless questions, to avoid such hassle be clear with your policies.

You should add a seven-day return policy that requires your customers to pay half of the shipping cost. Most of the customers will don’t take a chance to your product if they know that they can return your product free, but when they have to pay half of the shipment, they will most likely to take a chance with your product.

9 – Ship Smartly, and Don’t Inflate the Cost

Another eBay selling tips include is about Cost. Most of the buyers’ mood turns off when the see “penny to buy, $40 to ship” and inflated shipping costs. When shoppers see any unreasonable price they will not even go for your product. We recommend that if the actual shipping cost is too low, don’t even charge it to a customer and bear the loss yourself. Free shipping policy is too catchy for most of the potential bidders.

If you are dealing with fragile items, you should pack them securely before shipping. Buy some bubble wraps (better to buy in bulk to get low rates) or in the worst case, you can even use newspaper for packing your item, for stuffing you can use a paper shredder to shred some old papers. While packing your item you must also keep in mind that some packages might get wet in rain, so for items like clothing, books or any other precious items wrap them nicely in plastic bags.

Our friend uses USPS Priority mail that is convenient for most of you, especially for not big items. Mostly it costs around $8 and takes around 2 to 3 days for delivery and the best thing is that they provide free boxes and taping for your shipment. For international customers, ask for their country shipping rules and expenses before you finalize your shipping expense with your shopper.

10 – Practice Good Customer Service

In the online community like eBay, it’s not a big issue to provide the best customer service for a long period of time. We suggest you, not to be among those sellers who forget about maintaining a strong relationship with the customers, be the one who does his best to provide the customers with paramount services.

As soon as you receive a query from your shopper, reply to it at your earliest. Getting a reply makes your customer satisfied that you are looking into his issue and you will soon resolve his issue. At the time of shipping send shipping tracking id to your customer and let them know that their shipping is on the way along with the invoice. This effort will be really appreciated by your customer.

While dealing with your customer be polite and use a friendly tone for the conversation, just as you want yourself to be treated in any store. Show some leniency to your buyers in some special conditions that are within your policies but never compromise with terms of payment and always go for the transaction through as it will be secure for you. It might be expected to face some fraud if you deal outside eBay.

Here you are!!! Hope so you find these eBay selling tips useful and will implement them when you will start your eBay business.

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Omer Riaz January 10, 2019 0 Comments
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How To Set Business Goals For 2019! 

The new year is approaching, and that means there are tons of ever-evolving, newer, exciting and amazing possibilities waiting to be discovered and embraced.

You’re excited, your team is passionately looking forward to 2019 too and your clients can’t wait to benefit again from your products or services. The stage is set!

But wait…

Have you set your business goals straight? Do you have a stronger, better and more competitive business strategy in place for the new year? These are all questions you need to ask before moving into the new year.

Never ever make the mistake of getting ‘too comfortable’ in your comfort-zone and assuming that things will move along smoothly in 2019 just as they did last year or this year. There are some serious mistakes will break down your business which you surely need to know.

In business, goal setting encourages participants to put in a substantial effort. Also, because every member has defined expectations for their role, little room is left for inadequate, marginal effort to go unnoticed.

Thus, as a business owner/entrepreneur, it is your responsibility to make sure proper goals are set with an effective business strategy so that your team can perform optimally while growing your business and increasing revenues.

Here are some beneficial tips on how to do so successfully

1. SMART APPROACH

A highly effective goal-setting process of making goals more powerful is the SMART technique. SMART stands for:

S – Specific (or Significant goals).

M – Measurable (or Meaningful goals).

A – Attainable (or Action-Oriented goals).

R – Relevant (or Rewarding goals).

T – Time-bound (or Trackable goals).

For example, instead of having “build an online business” as a goal, it’s more powerful to use the SMART goal “To build a global online brand in the Digital Marketing niche by December 31, 2019.” Obviously, this will only be attainable if a lot of preparation has been completed beforehand!

How well do you prepare?

  • State each goal as a positive statement – Express your goals positively – “Execute this technique well” is a much better goal than “Don’t make this stupid mistake.”
  • Be precise: Set precise goals, putting in dates, times and amounts so that you can measure achievement. If you do this, you’ll know exactly when you have achieved the goal and can take complete satisfaction from having achieved it.
  • Set priorities – When you have several goals, give each a priority. This helps you to avoid feeling overwhelmed by having too many goals and helps to direct your attention to the most important ones.
  • Write goals down – This crystallizes them and gives them more force.
  • Keep operational goals small – Keep the low-level goals that you’re working towards small and achievable. If a goal is too large, then it can seem that you are not making progress towards it.
  • Set realistic goals – It’s important to set goals that you can achieve. All sorts of people (for example, employers, parents, media, or society) can set unrealistic goals for you. They will often do this in ignorance of your own desires and ambitions.

2. CREATIVE THINKING

Determining your goals helps you to establish a direction for your business. It’s much easier to make the right day-to-day choices when you can refer back to your five-year goals and ask yourself whether that choice would move you toward your long-term goals.

This is where the power of creative thinking comes into play. As an entrepreneur, creatively thinking allows clearly defined goals to take you beyond running the routine aspects of your business and allow you to build the future you really want. You essentially become the ‘creator’ of your own evolutionary path.

Where do you see your business five years from now?

There are several aspects of your business you may want to develop.

Thinking outside the box, being creative, learning new and interesting strategies or techniques, attending seminars and conferences, reading books, etc are all ways to get those creative juices flowing!

3. DEFINE CUSTOMER’S NEEDS

This is where a lot of businesses and entrepreneurs fail. It is important to realize that customer needs change year to year. For example, what smartphone consumers wanted in 2014 may not be relevant in 2019.

A need is a desire that causes a customer to buy a product. If customers buy products to satisfy needs, then they needs to provoke customers to buy products. But this definition is vague; it doesn’t give any direction to product teams or market researchers on how to understand what customers want.

Needs are therefore constantly evolving, and understanding, defining, identifying and exploiting them is key in business!

However good your product or service is, the simple truth is that no-one will buy it if they don’t want it or believe they don’t need it. And you won’t persuade anyone that they want or need to buy what you’re offering unless you clearly understand what it is your customers really want.

Every business needs a reason for their customers to buy from them and not their competitors. This is called a Unique Sales Proposition (USP).

Your USP can be identified by completing the phrase “Customers will buy from me because my business is the only…”

Your USP can change as your business or your market changes, and you can have different USPs for different types of customers.

For example, a stationery store could offer a free same-day delivery service for its business customers within a local area – an effective USP for businesses that need fast delivery!

4. DESIGN A MONTHLY TASK MAP

Devising a monthly task map enables you and your team to stay on track, keep focus, maintain objectives, utilize time, money and resources the right way while being productive and meeting your customer’s needs in a timely and effective fashion.

Think of it as a monthly roadmap, a compass that keeps you in line and enables you to utilize the GPS of your goals for 2019 in a successful manner.

5. TRACK ALL PERFORMANCES

Tracking performance is crucial in understanding where you are and where you’re going! It enables you ( the business owner) in focusing your resources and efforts in an optimized way.

Make sure you implemented KPI strategies (Key Performance Indicators) to measure and track your business’s performance in the current year so that adjustments and changes can be made for 2019, enabling you to successfully tweak and enhance performance by knowing what has been working for you and what hasn’t been.

Some ways to set the business goals are:

  • Look at your business’s financial statements
  • Check customer satisfaction
  • Keep track of how many new customers you get on average
  • Conduct performance reviews
  • Stay current on the market
  • Assess your own expectations
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Omer Riaz January 7, 2019 0 Comments
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How To Influence Your Customers In 2019- SUCCESSFULLY!

2019 looks set to be a big year for online businesses, particularly those in the eCommerce industry. With the powerful growth of Amazon and an increase in retail sales globally, one thing is certain: influence your customers is the new currency!

If you can effectively capture your audience by influencing their decision making, you can have a successful year in business for 2019.

Do you know why your customers are buying from you? Is it your products—the style and quality of your handmade work?

Look deeper and you will find that there are many other factors in making a sale that you can use in building your sales volume. It’s no secret that emotions are powerful factors that move people into action and cause them to make a purchase.

To increase your sales, you must understand and appeal to them emotionally. And that can only happen when you successfully and consistently influence your customers- the right way!

And if you’re a virtual assistant, you surely need to dig in it with great detail so that you can meet your customer’s expectations successfully.

Here are a few business tips for 2019 on how you can apply effective influencing strategies and results to your potential customers:

1. Understanding Customers’ Preferences

You might believe your product or service is meant to help customers a certain way. But none of that matters if your product or service is not tailored to help customers ‘their way’; the way they prefer and expect. After all, in the end, it is the customers who are the end-users or consumers of your product or service. Their tastes, wants, needs, preferences, unique desires and necessities are crucial in driving your business forward with higher revenues.

You can achieve this by identifying customer trends, buying patterns, market or industry fluctuations, etc through conducting research and surveys.

Also, reach out to your potential customers directly through email marketing, face to face conversations, and other modes of outreach to gather first-hand raw data and information on what their preferences entail.

2. Helpful and Authentic Delivery

Make your customers and/or potential clients feel uniquely special. Smile and truly welcome your customer. Exchange pleasantries without going to a hard sell first. Your attitude must be one of friendly service and interest in them. Be helpful and authentic in your approach.

Offer lots of information. Consumers look for trustworthy, knowledgeable individuals to educate them on a purchase. Trust is the most important factor leading to long-term relationships and repeats sales.

Hence, if you can effectively and authentically deliver your professional value proposition (and not just the paid-for products or services), then you can be sure you’ve positively influenced your customers in the right direction!

3. Establish Friendly Engagement

Sales, marketing and running a successful business in the real world (be it online or offline) is all about building rapport, cementing trust, creating a sense of camaraderie, instilling respect and evoking interest through empathy.

If you can accomplish that with your prospective clients or current customer base, you will win their brand loyalty for years to come. Why? Because as with all human beings, the ability to showcase compassion, care and genuineness are key pillars upon which any human interaction is built, let alone business!

Be friendly, while keeping your conduct professional.

Be empathetic while maintaining your business objectives and not compromising your values as an establishment.

4. Give Insights to Uplift Their Business

Customers love it when you prove to them that their business is important to you, that their livelihood and income is your foremost concern.

Making customers believe (and witness it themselves) that their time, money, resources and business goals are ‘yours’, is an important way to establish a mutual sense of ownership.

Provide additional help, insights, guidance, direction, advice, and suggestions on how various elements of your client’s business can be improved and further strengthened. Don’t always make it about money or strictly business; be their confidant, their best friend, their partner in the journey.

They will not only thank you for it, not only will they be loyal to you, but they will also continually reward you by referring your services to others within their social, private and professional circles.

In the end, as they say, business is not ‘what you know’, it is who you know! It’s all about leveraging, networking, growing and scaling, and you can attain that by treating your customers like royalty, thus influence your customers and start your route to ‘winning’ in 2019!

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Omer Riaz January 2, 2019 0 Comments